Tailor-made Holidays for Music Lovers from C and H Travel Ltd
Booking Conditions...
Our Promise to You
The satisfaction and enjoyment of your holiday experience is extremely important to us. We promise to be helpful, fair and reasonable at all times, to provide full and accurate information and to keep you informed of any changes as soon as we are made aware of them.
In the following Conditions "we" or "us" refers to C and H Travel Ltd. "You" refers to the lead client and all members of his/her party. The lead client is the person who has signed the Booking Form. In doing so the lead client is indicating acceptance of these Conditions on behalf of all members of his/her party.
Protection of Clients' Funds
You can book with confidence that your money will be safe, as all payments made to us by clients are held in a secure Trust Account until your return to the UK. This means that in the unlikely event that we or any of our suppliers should become insolvent then your money is safe.
Deposits and Payments
The holiday deposit will normally be £200.00 per person. The amount of deposit payable may vary depending on the number and value of any tickets for performances you wish us to book for you (particularly for Vienna), as concert & theatre tickets are payable on booking and non-refundable. For this reason we regret that deposits once received are not refundable. If we require a larger deposit than given above we will advise you of this before you confirm your booking. Once your completed Booking Form and deposit has been received then you have entered into a firm contract with us. You are responsible for checking the booking confirmation and informing us of any changes or errors.
The full balance of your holiday cost is normally payable 8 weeks before the date of departure. If a booking is made within 8 weeks of the date of travel then full payment is normally required at the time of booking. The lead client is responsible for making all payments due to us. If payment of the balance is not received within 7 days from the date that the balance becomes due we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges, as shown below, will be payable.
Payment may be made by cheque, bank transfer or credit card (we cannot accept American Express or Diners cards). Payment of your deposit by credit card can be made without any additional charge, however due to the high cost of bank charges we regret that any balance payments made by credit card will incur an additional charge of 3% of the outstanding balance due.
Travel Insurance
For your own protection and peace of mind it is essential that you have adequate Travel Insurance. This should be taken out at the time of booking so that it will cover your losses in the event of your having to cancel your booking due to illness or other coverable circumstances. Cover should also be adequate for loss or damage to property, medical treatment, accident or injury, repatriation, travel delays and other coverable losses. It is a condition of booking that each person travelling holds a valid travel insurance policy covering the dates of travel. We shall therefore ask you to inform us of the name of your Insurer and your policy number prior to departure. It is your responsibility to ensure that any travel insurance you purchase is sufficient for your needs.
Passports and Visas
Each person travelling must hold a full passport valid for at least six months from the date of travel. British Citizens, British Overseas Citizens, Citizens of the European Union, United States, Canada, Australia or New Zealand will not require a visa. Nationals of other countries are responsible for obtaining any necessary visas if required. A British passport currently takes around 4-6 weeks to obtain. All travellers are responsible for ensuring that their passport and required documentation is up to date and available for inspection whenever required.
Health Requirements
You should obtain a European Health Insurance Card (EHIC) prior to departure as this may entitle you to free or reduced cost medical treatment whilst abroad. (This replaces the now obsolete E111). Application forms are available from most Post Offices. Please note that EHIC should not be relied upon as a substitute for travel insurance. It is your responsibility to ensure that you are in possession of all necessary health documents before departure.
Special Requests and Medical Problems
If you have any special requests you must advise us at the time of booking. We will pass on any reasonable requests to the relevant supplier, but we cannot promise that any requests will be met unless we have specifically confirmed this in writing as part of your booking confirmation. Confirmation that a special request has been passed on to the supplier is not confirmation that the request will be met.
Your Responsibilities
Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of the holiday. You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (including lost keys) must be paid direct at the time to the hotelier or other supplier. We expect all clients to behave in a reasonable manner with consideration for others.
Accommodation
The descriptions given about our selected hotels are for guidance. The information was accurate at the time of writing. We cannot guarantee that all facilities (e.g. leisure facilities) will be open and available at the time of your stay.
Changes By You
Should you wish to make any changes after your holiday has been confirmed you must notify us in writing as soon as possible. Whilst we will do all we can to assist we cannot guarantee that we will be able to meet any such requests. We reserve the right to charge an amendment fee of up to £30.00 per element altered together with any costs or charges incurred by us or any of our suppliers.
If We Make Changes
Circumstances could arise which may prevent us from providing some elements of our holiday package as advertised. In this event we would do our utmost to provide a satisfactory alternative. If we have to make a significant change (e.g. a change of accommodation to that of a lower classification) we will inform you as soon as possible. If there is time to do so before departure we will offer you the choice of accepting the changed arrangements along with reasonable compensation commensurate with the cost of the loss, or the option to cancel in which case you will receive a refund of all monies you have paid to us. The above options are not available where any change is a minor one.
Cancellation By You
If you or any member of your party needs to cancel your holiday for any reason once it has been confirmed then the lead client must advise us in writing. Your cancellation will only be effective from the date that the written notice has been received by us. The following charges will apply for each person cancelling. If you have arranged travel insurance then you should check your policy to establish whether you are covered for the cancellation charges.
- Cancellation more than 6 weeks before the date of departure - no additional charge other than the loss of deposit already paid.
- Cancellation between 2 and 6 weeks before the date of departure - 65% of the total holiday cost is payable or loss of the deposit already paid, whichever is the greater.
- Cancellation between 1 and 2 weeks of the date of departure - 80% of the total holiday cost is payable.
- Cancellation within 1 week of the date of departure - 100% of the total holiday cost is payable.
Cancellation By Us
If due to unforeseen circumstances we are forced to cancel your holiday then you would receive a full refund of the monies paid to us as at the date of cancellation. In this event the limit of our liability would be the total cost of the holiday plus your reasonable unrecoverable travel costs, directly related to this holiday booking, that you have already pre-paid prior to our cancellation. These costs will only be refunded on production of the relevant original receipts.
If we are forced to cancel your holiday prior to departure due to circumstances entirely beyond our control such as hostilities, civil unrest, natural disaster or other circumstances amounting to force majeure affecting the region then we would make a full refund of the holiday cost. In this event the limit of our liability would be the total cost of the holiday only. You would have to make any claims for pre-paid travel arrangements direct with the operators concerned or their agents.
In the highly unlikely event that we are forced to terminate your holiday after departure due to force majeure (as above) then we regret that we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or be responsible for any costs or expenses incurred by you as a result.
Performances
Opera and operetta performances will normally be in German (in Austria), in Hungarian (in Budapest) or in the original language in which the work was written. Some performances, particularly in Vienna and Budapest, will have surtitles provided in English. In order to assist your understanding and enjoyment we are pleased to provide you with information in English relating to the performances you will be attending.
Cancellation, Substitution or Alteration of Performances
In the unlikely event that any performances that we have booked for you are cancelled then we would seek a refund of the cost of the ticket(s) from the venue on your behalf. Any refund would be limited to the actual cost of the ticket. We would need the original tickets to be returned to us in order to claim any refund for you. We regret that we cannot be held responsible for the cancellation, alteration or substitution of any performance as this is entirely out of our control.
The Lakeside Operetta Festival at Morbisch and The St Margarethen Opera Festival are outdoor events. In the event of poor weather performances are very seldom cancelled. If the weather is so severe that the performance is cancelled prior to the start of that performance then the Festival Organisers will make a refund of the cost of the ticket(s). Once a performance has commenced, if severe weather forces curtailment of the performance then no refunds are given. All tickets to these Festivals are sold on this basis and understanding.
Travel Delays and Cancellations
We cannot accept responsibility for delays, cancellations or other failures relating to your travel arrangements (other than transfers supplied by us). Should you experience such difficulties then you will need to make any claims to the carriers or their agents or through your travel insurance. Should you decide to cancel your holiday as a result of travel delays, cancellations or other failures then we will not be liable to refund your holiday costs. Again compensation for the loss of all or part of your holiday should be pursued through your travel insurers.
Complaints
If you are dissatisfied with any aspect of your holiday then in the first instance this should be raised as soon as possible direct with the hotelier or operator concerned. Any verbal complaint must be put in writing and given to them as soon as possible. If the complaint is not resolved to your satisfaction you must contact us as soon as possible and within 48 hours. We will then do all we can to assist you. If the complaint remains unresolved you should contact us in writing within 28 days of your return home.
We cannot entertain any complaints once you have returned home if you have not brought the issue(s) to our attention during the time of your stay.
Limits of Liability
We promise to do all we reasonably can to ensure that the holiday arrangements you have booked with us will be delivered by us or our suppliers with reasonable skill and care. Please note that it is your responsibility to show that reasonable skill and care had not been used by us or our suppliers should you wish to make a claim against us.
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers will provide these services in accordance with their own terms and conditions, some of which may limit or exclude their liability to you.
Whilst we accept responsibility for most elements of our holiday packages we may not be liable for failure or improper delivery of some services due to unforeseen circumstances beyond our control. Any failure of any services that have not been booked by us and/or included in your holiday package are outside of our responsibility, even if those services have been provided by our suppliers (e.g. a separate excursion booked through your hotel).
We will not be responsible for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description which result from any of the following:
- The acts or omissions of any member of your party.
- The acts or omissions of any third party not connected with the provision of your holiday.
- Circumstances which were unforeseeable or unavoidable including force majeure as defined above.
Privacy Statement (Data Protection)
In order to process your booking we need to collect certain personal details from you including names, addresses, dates of birth, credit/debit card or other payment details and special requirements relating to any disability or medical condition. We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided.
We would like to use your details for our own marketing purposes (i.e. informing you of details of other holidays we may offer). If you do not wish to receive any further information from us please let us know. We will not sell or pass on any information you give us to any other company or organisation for marketing purposes.
These Conditions form part of your contract with C and H Travel Ltd and are governed by English law (and no other). All proceedings shall be within the exclusive jurisdiction of the courts of England and Wales.